8×8 VCC Setup: Meeting 2

I just finished up our second 8×8 Virtual Contact Center meeting with our company; in which I reviewed last week’s topics (queue priorities, queued callback, call surveys) and led the discussion on Wallboards (live data display). As I am taking a vacation next week, I am now frantically […]

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Tech Tuesday: #2

I just finished my second Tech Tuesday here at work and can already tell that we are making progress on many fronts. For a quick summary of what we discussed today, here are some tasks that I need to complete this week. Tickets Last Tuesday, I mentioned how […]