Zendesk: It’s Alive!

This week, our new CSM (Customer Service Management) software, Zendesk, was soft-launched. In typical fashion, our old CSM decided to fail at pretty much the same time, vastly speeding up our initial launch date. This project has been quite an endeavor for the past few months, having experienced […]


Projects: My Other Websites

In addition to creating and managing this blog, I also have two other websites that I am in the process of building, Exercise Your Demon (fitness, nutrition, spirituality) and Simplicated (my little sister’s band).     Exercise Your Demon focuses on using the hardships we face as fuel in […]