Networks

Remote Desktop vs. Remote Assistance

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 While Remote Desktop and Remote Assistance sound similar and are both tools used to facilitate connecting to remote computers, they are very different from each other and are intended for separate tasks. Remote Desktop is a Microsoft Windows tool which enables a user to both gain access and controls a computer from a remote location. To do this properly, there are a few things required, as well as information that needs to be entered in the Remote Desktop Connection window.

First, the remote computer that you wish to connect to needs to have remote connections enabled, which is set from the host computer’s System Properties. Next, you will need to know the IP address or name of the remote computer. If the remote computer is located on the same LAN as the host computer, you can just use its name or IP address. However, if the remote computer is on the Internet, you will need the IP address of the host computer. Knowing the name by itself will not work. Finally, you must know the credentials of the administrator account on the host computer or the credentials of a standard user account which has Remote Desktop connections enabled. When this is all entered correctly, you can gain full control of the remote computer, which allows you to perform all functions as if you were sitting right in front of it. Additionally, the host computer will not display what you are doing on the remote computer while you work on it.

            Windows Remote Assistance is a tool which allows you to remotely receive or give technical assistance to or from other Windows users. Just like with Windows Remote Desktop, there are a few things you must know and input in the Windows Remote Assistance Window for this to work. First, the user who is requesting assistance must have Remote Assistance enabled in their computer’s System Properties. Next, this same user must seek help from Windows Remote Assistance. The connection password which is set by the user will need to be known as well. Finally, the user requesting help must then approve this remote connection. Unlike Windows Remote Desktop, both users will see the same screen on their computer. The user who needs help can also share the control of their computer. However, both users will be able to control the computer.
There are numerous other differences between Windows Remote Desktop and Windows Remote Assistance. Remote Desktop will only work if the host allows the connection, while Remote Assistance only works if the user requesting help allows Remote Assistance connections. Remote Desktop allows the full control of the computer to be given to the other user. However, Remote Assistance only allows partial control. Remote Desktop also needs to know the credentials of the remote account, while Remote Assistance requires merely an invitation. These 2 tools are essential as the Internet connects us to the entire world. Also, the high level of technology we have can be challenging to use for some. With these tools, a user can gain help from an outside source, no matter their location. Also, many IT positions are being outsourced from a third-party company. Because of this, an on-site IT professional is not required. Instead, they can merely have a third-party company take control of their computer to troubleshoot or fix problems when they arise. 
Reference:
Neagu, Codrut. (2015). What’s Different Between Remote Desktop Connection & Windows Remote Assistance? Retrieved from https://www.digitalcitizen.life/whats-different-between-remote-desktop-connection-windows-remote-assistance.
 
 
           

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