I was asked last Tech Thursday to provide some data regarding IT tickets using the new software I built for the company. By using Zendesk Explore, I can effortlessly provide time-specific and customizable data in the form of graphs, spreadsheets, percentages, and even export to an Excel document. Below, is a collection of IT ticket data since the launch of the new system; this information is separated based on three different date ranges: all-time, two weeks ago, and this past/current week. Sorry for the poor quality of the images).
This Week (8/29-9/5)
Last Week (8/22-8/29)