Author Archives

William Donaldson

Call Disposition

A call disposition, or describing the outcome of a call, provides valuable data for managers to optimize both sales and customer support performance. By using a robust VoIP system, one can be given specific outbound, inbound, or transaction codes; these allow a user to indicate what the call […]

Wi-Fi 7: Already?

In a recent post, I began to discuss the latest generation of wireless networks, Wi-Fi 6 (802.11ax). However, like all sectors of technology, the next new thing is already yesterday’s news. Currently, Wi-Fi 6 is finally arriving on select laptops, networking equipment, and phones, leaving the rest of […]

Simplicated

Classic Rock Cover Band

Ivy Tech Blog

A place for the Ivy Tech community to connect and share information.

Tech Glows

Tech Tricks and Tips

Recruited by Tech

Adventures in finding software jobs