Category: Software

Zendesk Build 2.0

As mentioned before in a previous post, Separating/Viewing Sales vs. Customer Service Tickets in Zendesk, my current task has been rebuilding Zendesk into a simplified and efficient sales vs. service ticket routing system. Our new VoIP system has already been configured to place sales and service calls into […]


8×8: Fine-Tuning

The new IT system is running on all cylinders, leaving an extensive list of ‘phase two’ items to be completed. Today, our new VoIP system 8×8 is my top priority. Over the past couple of weeks, I have been in constant communication with 8×8 representatives to solve a […]