Category: Software

Zendesk: 5-Day Report

Today, I am preparing for a meeting to showcase what I have accomplished with our new CSM, Zendesk; as it has only been live for five days, I will have to make the most out of the small amount of data that I have. In this post, I […]


Sending an Email in Zendesk

Over the past few days, our agents have reported issues with sending emails within Zendesk, our new CSM (Customer Service Manager). Since Zendesk isn’t an email client or an email marketing solution, they don’t support outbound email unrelated to tickets; that being said, you can certainly create tickets […]