Category: Software

Zendesk: Additional Apps

Today, I have made several changes to Zendesk. Besides fine-tuning various triggers and automations, I have added three apps to the platform, listed below. Out of Office-reassigning tickets when someone is out of office Time Tracking-time counter on tickets Five Most Recent-sidebar of most recent tickets These three […]

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Zendesk: Issue/Improvement Form

For any CSM (Customer Service Manager) software, the design and building phase never truly ends. New problems arise, agents notice areas that need improvement, and new software updates get released that require further fine-tuning. So, in the goal to provide my company’s customer service agents/managers with a simple […]