Category: Software

Zendesk Explore: Overview

  With any CSM (Customer Service Manager), the only thing better than being able to communicate with your customers and employees effectively is the ability to track, analyze, understand, and share all of the data. As my company just made to switch to Zendesk, we are now making […]

Sending an Email in Zendesk

Over the past few days, our agents have reported issues with sending emails within Zendesk, our new CSM (Customer Service Manager). Since Zendesk isn’t an email client or an email marketing solution, they don’t support outbound email unrelated to tickets; that being said, you can certainly create tickets […]

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