Tag: 8×8 VCC

8×8 Virtual Contact Center (VCC): The Day Before We Go Live

Today, I have my final video call with 8×8 to answer some questions before we go live tomorrow. Also, after presenting my work on this project to our managers, I will begin training our customer service department during lunch. Over the past few months, the upgrade from 8×8 […]

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8×8 VCC Setup: Meeting 2

I just finished up our second 8×8 Virtual Contact Center meeting with our company; in which I reviewed last week’s topics (queue priorities, queued callback, call surveys) and led the discussion on Wallboards (live data display). As I am taking a vacation next week, I am now frantically […]