Tag: 8×8

8×8 Virtual Contact Center: Day 1 Fun

The launch of our upgraded VoIP system was a success! Arriving early to work yesterday allowed me to test out several of the features and experience the new process of call routing firsthand before our customer service agents arrived. So, while there were a few issues at the […]

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8×8 VCC Setup: Meeting 2

I just finished up our second 8×8 Virtual Contact Center meeting with our company; in which I reviewed last week’s topics (queue priorities, queued callback, call surveys) and led the discussion on Wallboards (live data display). As I am taking a vacation next week, I am now frantically […]