Call Disposition

A call disposition, or describing the outcome of a call, provides valuable data for managers to optimize both sales and customer support performance. By using a robust VoIP system, one can be given specific outbound, inbound, or transaction codes; these allow a user to indicate what the call […]

8×8 VCC Setup: Meeting 2

I just finished up our second 8×8 Virtual Contact Center meeting with our company; in which I reviewed last week’s topics (queue priorities, queued callback, call surveys) and led the discussion on Wallboards (live data display). As I am taking a vacation next week, I am now frantically […]


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