Tag: Zendesk Support

Zendesk: It’s Alive!

This week, our new CSM (Customer Service Management) software, Zendesk, was soft-launched. In typical fashion, our old CSM decided to fail at pretty much the same time, vastly speeding up our initial launch date. This project has been quite an endeavor for the past few months, having experienced […]

Zendesk Support: Initial Schedule

Out of all the extensive features and sections that Zendesk, a customer support software, has to offer, my company will be starting with Zendesk Support. Zendesk Support is an effective system for tracking, prioritizing, and solving customer support tickets. While separating the full Zendesk Suite install and implementation […]

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