Tag: Zendesk

Tech Tuesday: #2

I just finished my second Tech Tuesday here at work and can already tell that we are making progress on many fronts. For a quick summary of what we discussed today, here are some tasks that I need to complete this week. Tickets Last Tuesday, I mentioned how […]

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Tech Tuesdays

Today, we held our first ever Tech Tuesday since we moved to our larger location. Due to the busy schedule as of late, we haven’t been able to pay much attention to new IT projects and issues. Now that the move is pretty much complete, we will hold […]

Zendesk Build 2.0

As mentioned before in a previous post, Separating/Viewing Sales vs. Customer Service Tickets in Zendesk, my current task has been rebuilding Zendesk into a simplified and efficient sales vs. service ticket routing system. Our new VoIP system has already been configured to place sales and service calls into […]