Tag: Zendesk

Call Disposition

A call disposition, or describing the outcome of a call, provides valuable data for managers to optimize both sales and customer support performance. By using a robust VoIP system, one can be given specific outbound, inbound, or transaction codes; these allow a user to indicate what the call […]

Tech Tuesday: #2

I just finished my second Tech Tuesday here at work and can already tell that we are making progress on many fronts. For a quick summary of what we discussed today, here are some tasks that I need to complete this week. Tickets Last Tuesday, I mentioned how […]

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